Some insurance companies will try to manipulate you to use a specific repair shop. They say carefully worded phrases to avoid conflict and to scare customers into thinking they won't receive payment for their claim.
Sometimes, some insurance companies may have ownership in the repair shop they recommend. Some pay bonuses to employees for sending customers to specific repair shops and sometimes, commissions whenever these insurance companies were able to send in.
For you to know, according to the law, insurance companies cannot tell customers where to go for repairs. A customer have the right to select where their motor vehicle is being repaired and the parts used for repairs. However, an insurance company is not required to pay more than a reasonable amount for such repairs and parts.
Important Facts Regarding Vehicle Repair
- You choose where you want your vehicle towed and repaired. It's the law.
- You only need one estimate to determine the amount of damage.
- Review your car insurance policy especially regarding car rentals.
- Verify the insurance company pays for all covered repairs.
- Take care in choosing the right repair shop because your safety depends on it.
- Insurance companies have deadlines they must follow regarding the claims process.
This is a step toward picking the right body shop is to ask questions until you get all of them answered.
Consult with a professional if there are still questions hanging and need sorting out.
